Support

Welcome to the USA Border Roleplay Support Center. Please review the rules and requirements below before opening a ticket in our Discord.

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General Rules for Tickets

• Do not open a ticket for trolling or without a valid reason.

• Do not waste staff time — always be respectful and considerate.

• Tickets with no response within 24 hours will be closed.

• Always provide as much proof as possible. The more evidence we have, the faster and more accurately we can resolve your issue.

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Reporting a Staff or Community Member

Requirements:

• A valid reason supported by 3+ witnesses, or

• At least 1 piece of strong proof, or

• 3+ separate pieces of proof (not duplicates).

Notes:

• A Senior High Rank or IA will decide if any action will be taken.

• This process is the same for both staff and community member reports.

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Technical Support Tickets

Use this ticket type if you are experiencing technical problems such as:

• Trouble joining the server

• Game not loading properly

• Discord linking issues

• Broken UI or in-game bugs affecting your play

Requirements:

• Provide a clear description of your issue.

• Include any error messages, screenshots, or short videos if possible.

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Ban / Kick / Warn Appeal Tickets

Use this ticket type if you believe you were unfairly punished or wish to appeal a moderation action.

Requirements:

• Provide your Roblox username.

• State the exact punishment received (ban, kick, warn, mute, etc.).

• Explain why you believe the punishment should be reduced or removed.

• Be respectful and truthful — lying will result in your appeal being denied.

Notes:

• Staff will review your case carefully.

• A Senior High Rank will make the final decision on your appeal.

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Additional Information

• For partnership information, please visit the Partnerships page.

• For bug reports related to ER:LC mechanics, please use the official ER:LC support channels instead of opening a ticket here.

• This support system is for community-related issues only.

• If you are uncertain which ticket type to open, submit one anyway — our staff team is always ready to help.